Service Desk Analyst
Role Description
This is both a highly technical and user-facing role and you will be performing duties that align with 1st-2nd Line Support functions.
Specific Role Responsibilities
- Providing high quality and timely First Line Support to users through our Helpdesk Software;
- Desktop Deployment Services (preferably Intune/Autopilot);
- Azure and on Prem Active Directory Users & Groups management and Group policy;
- Microsoft Email systems
- All user access for FNZ Internal bespoke applications;
- All Corporate office systems including Office 365, Printers, Desktop/Laptops and Mobile Devices;
- Asset Register Maintenance.
- Remote support to other internal clients
- Daily checks and BAU monitoring and fault resolution
- Ensuring that the correct service desk processes and procedures are followed
- Basic connectivity and network troubleshooting
- Knowledge sharing and mentoring
- Documentation of technical fault solutions
- Recommend improvements to all aspects of the IT services
- Ensure IT policies are adhered to at all times
Experience required
- Experience in a similar Support role is an advantage;
- English on communicative level;
- General infrastructure skills and knowledge of Microsoft Desktop and Server products;
- An understanding of Virtualisation (ESXi / vSphere) , Active Directory;
- A good understanding of IP network fundamentals;
- Good team player with the ability to work under direction or independently.
