JOB DESCRIPTION
Job Title: Retail Sales Supervisor, – SME Segment
Division: Retail
Function: Sales & Business Development Department: Sales
Reporting to: Head, ipNX Retail Sales Location: Lagos
Travel Frequency: Minimal
Work Schedule: Monday to Friday 8am to 5am
Purpose of the Job
To grow and develop the SME segment of the retail broadband connectivity market. Facilitate network coverage expansion, increase revenue and sales volume, and position the organisation as the dominant brand in the SME space. Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals etc.
Deliverables
Expected Key Results Key Activities
- Grow customer pipeline within the SME segment Generate and qualify leads within assigned territories for for ipNXFOS immediate conversion
- Grow customer-base in alignment with approved Acquire and onboard customers to achieve sales sales targets objectives.
- Carryout supervisory role within the SME Lead performance efforts of the Field Sales Operations segment (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
- Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation. Acquire access and submit relevant documentation for site surveys and Fibre-To-The- Premise (FTTP) deployments.
- Achieve Return on Investment (ROI) targets Deepen market penetration and achieve minimum of within coverage areas. 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
- Grow adoption and revenue for other ipNX Retail Achieve defined sales targets by targeting relevant
- Division products and services such as Connected market for each of the products and services offered by Homes, Connected Office and Voice. the Retail Division.
- Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
- Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
- Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
- Develop cross – selling relationships with SMEs and develop value propositions for differentiating product offerings
- Collate and manage robust industry/regional data for insightful data analytics
- Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region
- Ensure reports contribute to business insight
- Decision -making, and minimize overall report burden.
- Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer
- Coordination and support of client initiated Request for
- Proposal (RFP), Request for Information (RFI) and
- Request for Tender (RFT).
Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:
- BSc. or HND Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
- Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
- Good Microsoft office suite competence.
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
Work Experience: Other Requirements:
- At least 2 years’ experience within the Customer Focus telecoms, FMCG space or the Tech savvy banking/insurance sector; knowledge of Action orientation retail market, competitor behavior and Drive results strategy, including related product Cultivate Innovation dynamics and product management.
- Ability to optimize work processes
- Must demonstrate interpersonal
- Resilience capabilities and leadership.
- Self-Development
- Nimble Learning
Job Type: Full-time
