DESCRIPTION OF THE TASKS
- Support of IT security assurance activities, including presentations, knowledge management platforms and publications, training, community, service coaching and reporting
- Handle service requests received through the ticketing system and via other customer touchpoints
- Being the point of contact for customers requiring assistance regarding the service catalogue of the Security Assurance sector and follow up
- Development and maintenance of the knowledge management area of the team (including presentations, user manuals)
- Support for the data analytics solutions of the team
- Drafting documentation related to the tooling and environments
- Contribution to the design, implementation, and maintenance of new services
- Participation in workshops and meetings with the teams and with the external partners
- Maintaining and updating the credentials, certificates, and accounts of the tools and security information systems and security services
- Maintaining the sectors licensing management system, including installation and activation of licenses
- Contribute to the design, implementation and improvement of existing service management processes
- Ability to assist in front-end activities engaging with customers to resolve technical issues
- Capability to increase knowledge and ability to work besides of first-line support (front-end) to second activities
- Development and maintenance of the knowledge management stream of the team
- Assistance to follow up and resolve tickets within the team
- Interaction with the business analysts, customer, users, project leaders and the developers
KNOWLEDGE AND SKILLS
- Very good knowledge of service management practices and relevant tools
- Proven experience with customer and IT Support
- Ability to give business and technical presentations
- Ability to participate in technical meetings and good communication skills
- Excellent command of English both orally and in writing (level C1)
- Excellent command of French both orally and writing (level C1) would be an advantage;
- Capability to write clear and structured technical documents and presentations
- Ability to apply high quality standards
- Analysis and problem-solving skills
- Self-motivated and autonomous, with ability to manage and follow up on multiple tasks simultaneously
- Ability to work under pressure and with tight deadlines, to make timely decisions, to reprioritize tasks responding to changes in a rapidly evolving work environment
SPECIFIC EXPERTISE
- VMWare
- Oracle
- Data Security
- Office 365
- Mobile Management OS systems/applications
- Pulse Secure
- LDAP/ Active Directory
- SMT / Service Management Tools
CERTIFICATIONS & STANDARDS
- ITIL (v3 or higher)
- Various Microsoft products certifications
Due to the particular nature of a large international organisation, candidates should also have the following non-technical skills:
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player
- Ability to understand, speak and write in French (C1) will be an advantage;High degree of discretion and integrity is required
- The candidate must hold a security clearance at EU CONFIDENTIAL level or be in a position to obtain such security clearance.
The following documents / procedures will be requested to successfully complete the hiring process :
- A copy of your university degree(s)
- A copy of your criminal record
- Security Clearance Procedure
EU-Nationality is mandatory for ALL our job openings
We can, also, take into consideration CVs, that acquire work permit in the location where the client is or the job should be performed
WHO ARE WE?
VASS Group (https://vasscompany.com/en/) is a leading digital solutions group of companies headquartered in Madrid, Spain, present in 25 countries in Europe, the Americas and Asia with more than 4,300 professionals.
VASS helps large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.
All our growth comes from our talented people, passion for innovation, and a constant search for improvement, always the VASS way: "Complex made simple".
